If you’ve purchased HostPapa Basic or Advanced Email for multiple users, you will need to set up each mailbox for each owner. To add a mailbox, follow the directions below, or you can jump to:
Editing a Mailbox
Deleting a Mailbox
Adding a mailbox
Log in to your HostPapa Basic or Advanced Email account by going to mail.papamail.net.
Click the Admin tab.
Please re-enter your password to see the Admin tab. The, from the left sidebar, click Add User.
Complete the form as follows:
Basic settings
- User: Enter a name for the new mailbox account. It can be up to 64 characters, including the letters a to z, the numbers 0 to 9, and the underscore, period, and hyphen symbols (diacritics and special characters are not allowed). The first character must be alphanumeric; underscores and hyphens cannot be used as the first character; periods cannot be used as the first or last character, and two consecutive periods cannot be used.
- Password: Enter a password for the mailbox. It can be up to 54 characters, including the letters a to z, the numbers 0 to 9, and the following special characters: ~ ! @ $ % ^ & * ( ) – _ = + / ] [ { } : ; > < , . ‘ | ?.
- Aliases: Enter any aliases for the account.
Sending and receiving
- SMTP Limit: If you wish to limit the user’s SMTP service, enter the limit here.
- Quota: Limit the user’s email storage by entering a quota here, in megabytes.
Forwarding
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- Reply to: Enter a default email address for replies to be sent to.
- Subject prefix: Enter a default subject prefix for forwarded email.
- Recipients: Enter a default list of recipients for forwarded email.
Autoresponder
- Interval: Enter a default interval between an automated response being sent after an email is received.
- End date: Specify the date when you want to stop sending automated replies. Enter the date in the format YYYY-MM-DD hh:mm:ss.
- Text: Type the body of the message that you would like to be sent in reply to all incoming email messages for this mailbox.
Spam settings
- Spam header: Specify a spam header to be appended on all spam messages.
- Spam tag: Specify the tag that is appended to the subject of all spam messages.
- Spam folder: Enter a folder name where you want spam delivered. The default is the Spam folder.
- Allow: Whitelist emails from addresses entered in this field.
- Block: Enter email addresses from which all email will be blocked.
Webmail and metadata
- Name: Enter the name associated with the email account.
- Title: Enter a title associated with the email account.
- Phone: Enter a phone number associated with the email account.
- Fax: Enter a fax number associated with the email account.
Click Create to save the account details.
How to edit a mailbox
- Click the Admin tab.
- Click Users.
- To narrow your search, in the User field, enter all or part of the username whose mailbox you want to edit.
- All of the mailboxes that meet your criteria are displayed.
- Click the mailbox that you want to edit.
- Make the required changes to the editable fields. For an explanation of each of the fields, see above.
- Click Update.
How to delete a mailbox
- Click the Admin tab.
- Click Users.
- To narrow your search, in the User field, enter all or part of the username whose mailbox you want to edit.
- All of the mailboxes that meet your criteria are displayed.
- Click the checkbox beside the mailbox that you want to delete and click Delete Selected.
- A confirmation message asks you to confirm that you want to delete the mailbox.
- Click OK to confirm the deletion.
For further questions, or if you need help, please open a support ticket from your HostPapa Dashboard. Follow this link to learn how.