To re-point your domain name — that is, to link your domain name to a different hosting package — you will need to change the domain nameserver (DNS) entries listed on the domain registration information.
Pointing your domain to HostPapa
For the specific DNS settings information please reference the Welcome Email you received from HostPapa shortly after completing your purchase. Within it will be the exact DNS nameservers that you will need.
If your domain name is registered with HostPapa or being transferred to HostPapa, we will make this change for you.
If your domain name is not registered with HostPapa or being transferred here, you will need to make this update yourself with the company where your domain name is registered (i.e., the registrar).
We have numerous tutorial videos about how to update DNS entries through specific registrars. You can find them here: /tutorials/Tutorials_DomainSetup.shtml
If there is no tutorial video for your registrar, you will need to contact your registrar directly to find out how to change the DNS entries.
If you aren’t sure who your registrar is, you can log in to your HostPapa dashboard and use the whois lookup tool – you can also use whois.sc or whois.net. Just type in your domain (without the www.) name and you’ll get a wealth of information about your domain name, including the registrar.
Updating your DNS
If your domain was registered more than 30 days ago, you can update your DNS yourself – please refer to this article for more information: How to update your DNS
Important: If you are changing the DNS entries yourself, please make sure that the HostPapa DNS entries are the only DNS entries listed. Some hosting companies use three, four, or more DNS entries. They all must be removed or visitors will have trouble connecting to your website.
Note: In order for your primary domain to qualify for the ‘free domain registration’ offer, it must be registered through HostPapa, and the DNS entries must point to a HostPapa hosting account.