If you want to transfer your domain from SiteGround to HostPapa, you need to unlock your domain first.
Please follow these steps:
To initiate a domain name transfer from SiteGround, you need to change the status from Registrar-Lock to Active.
Change the domain name status:
User Area >> My Accounts >> Domain names >> Manage
If you are a SiteGround reseller, you can change the domain name status from:
Reseller area >> Domain names >> Manage
If you have problems unlocking your domain, contact SiteGround’s support team.
Submit the transfer request from your HostPapa Dashboard -> My Domains section and we’ll take care of the rest.
For further questions, or if you need help, please open a support ticket from your HostPapa Dashboard. Click here to learn how to do it.